1. Digital File Purchases
1.1 General Policy
Due to the nature of digital files, all sales are final, and no refunds will be issued for digital purchases.
1.2 Duplicate Purchases
If you accidentally purchase the same digital file twice, you are eligible for an exchange or refund. Please contact us with your order details.
1.3 Product Defects
We strive to provide high-quality digital files, but if you experience any of the following issues:
- The file is corrupt or cannot be opened.
- The file is missing from your download.
- The file is incompatible with your software.
We offer a 30-day money-back guarantee for defective files. However, we kindly ask that you allow us time to resolve any issues first.
🔹 Resolution Process:
- Most issues can be resolved within 7 days.
- If we are unable to fix the problem within 7 days, we will issue a full refund to your original payment method.
For assistance, please contact us at:
📩 [email protected]
2. Physical Merchandise Purchases
2.1 Returns
At this time, DailySVG does not accept returns on physical products.
Exceptions:
- Items that arrive damaged.
- Items that are missing from your order.
If you experience any issues with your order, please reach out to us at:
📩 [email protected]
We are happy to assist you!
2.2 Product Defects
If your merchandise has a manufacturing defect, please follow these steps:
- Send us a clear photo of the defective product.
- Once we confirm the defect, you may:
- Return the item for repair, and we will send it back to you.
- Receive store credit for the defective item.
🔹 Important Notes:
- The customer is responsible for shipping costs when returning defective items.
- Shipping charges and duties are non-refundable.
For all refund or exchange inquiries, please contact us at:
📩 [email protected]
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